Best car dealer in Gilbert, Arizona (AZ) 2024

Needed an oil change and tire rotation for my Dodge Challenger. First time using this location. Odd set up - no appointments for this service - first come first serve. Service opens at 7:00 and I pulled up exactly at 7:00 to find a couple of dozen customers in line already. Took approximately 10 minutes for a service greeter to sign me in. Was told to expect two hours and that's exactly how long the process took. That's acceptable. Staff is friendly, courteous and helpful. Guided me to the waiting room (HUGE) and apologized for no coffee during the building remodel. Oh well. At 7:00 A.M. I needed coffee. Couple of large flat panel TVs going. When my vehicle was ready and I walked out to get it I was greeted by the same service writer who checked me in who offered to pull the car out of a line of waiting cars and pull it forward for safety and convenience. Was handed a slip of paper (see pic) with the names of the techs who serviced my car with an explanation. It's obvious that this dealership's process works well and it's also obvious that many many Chrysler product owners prefer to be dealer-serviced rather than use one of the drive up quick lube franchises. Prices are reasonable. ~AJ

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