Best van rental agency in Glendale, Arizona (AZ) 2024

HORRIBLE , Please feel free to share! I was dropped of this morning 6/10/22 , to get a rental car from this location as my car is in the shop. Im a very simple person give me something with air and 4 wheels and i will be good😀 chevy the asst manager was very nice. I came with cash and card. They ran my card and somthing was wrong with my chip. He said do you have another card? No I don’t but i have over $500 on me. Can you take the $500 in replace of the $50 you would put on my card? He said i will ask my manager. I said im stranded then! He said we will take you home. Going inside his manager small guy with a big complex says no. They can’t take me home as I didn’t rent a car! So anyone who knows me at this time im smiling. I said im 52 years old severe diabetic and its 98 degrees out right now can you call me a uber cab somthing? Ill pay for it! No we can’t! Lol. So i sit down call the 1-800 number and it was escalated. They could here me talking and turned the radio up literally where in the one picture they were all laughing 👍 so i walked outside to continue my phone conversation. The man said why won’t he override it and take your cash? I said let’s go ask him😀 i put him on speaker as i went back in. The man asked him you won’t accept cash? He said no! The man asked why won’t you override? He said no!! At this time. I once again stated im 52 years old stranded! Severe diabetic how am i suppose to get home? As you said you can only run a card on my reservation every 24 hours? They didn’t care. Not once did i raise my voice or be nasty in anyway i just wanted to get home. Chevy said at one point we will take you home! Be true to your word! Enterprise for this poor treatment of older people. Do you think this was funny? I did get a ride thanks to my amazing son in law Daniel. Enterprise shame on you for allowing this abuse to your customers! ~IMotoUI

Wasn’t there when I went to pick up Uhaul. Other works advise they didn’t know if when he will be in and to find another location. ~Scott

I had to cancel my online reservation because they couldn’t pick up the phone after so many attempts and trying with different phones to see if it was maybe just me getting denied. I never worked with Uhaul or this business before and it was about to be my first time. Apparently when I booked online, they were supposed to call me a day before my reservation and never did. So I tried to call when they open and gave it an extra hour along with multiple phone calls, and they refused to pick up the line. I’m sure I could’ve gone in person, but I can tell just from the phone not getting picked up that they’re unreliable. All I needed was just for them to confirm that I am still good to go to pick up my truck so I can plan ahead of time. ~L