If I could give negative 5, I would. I am not shocked about the 2 star average (which is still too high)
I’ve been a customer with CITIBANK for over 30 years.
On Jan 1 with no warning, due to a bank account opened specifically for one reason a year ago, I lost access to my checking account and all credit cards registered on the citi mobile app. FOR NO REASON. I received no notifications from CITI about anything, NOTHING.
The system was forcing me to activate a debit card THAT I HAVE NEVER BEEN GIVEN. I even called someone 6 months ago when the app started saying I had a new card (that I never received) to activate and they NEVER TOLD ME I NEEDED AN ACTIVATED DEBIT CARD TO USE THE MOBILE APP (that I had already been using for years). I NEVER EVER received a debit card for the account, NOT EVER.
I visited the Citrus Heights branch to resolve the issue, but the service provided was absolutely horrible. Not once did the lead behind the counter acknowledge or explain why it happened, she just kept saying a debit card is required to use the app, when I asked why it worked for a year and now I have no access to anything, she didn’t acknowledge the question. All she did was order a new debit card to be delivered tomorrow and I guess I’ll need to sign for it, but was adamantly clear she couldn’t guarantee when. She didn’t offer a tracking number, and I have not received ANY communication from CITIBANK regarding the card shipment.
She apparently doesn’t understand in order to Kill a customer with kindness, the customer needs to be convinced it’s sincere. Well, she can’t play that off at all. She sets a horrible example for her staff by being condescendingly sweet, especially when it’s apparent she has passed judgement on a customer, talks to them like they’re stupid, and just overall didn’t care about the situation. All she saw was a busy branch and wanted to keep the line moving.
It’s so disappointing. It’s possible I will no longer do ANY financial business with CITI in the future. ~Katherine
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