Best financial planner in Fresno, California (CA) 2024

The manager Juan g. Is so unprofessional letting John speak to customers not only unprofessionally but degrading, I have been a Bank of America customer for years and I want to never go back to that bank because of how disrespectful and ignorant the staff is . I went in to cash out my income tax refund and they were saying very loudly that my tax refund was fraudulent and I couldn’t get my own money . Instead of explaining why John stood there repeatedly loudly that I have to pay everything back and can’t get my money because it’s fraudulent. There was over ten people in the bank staring at me. I had requested to speak with a manager and stepped out of the line. I called Bank of America and began to explain what happened they assured me the account was in good standing and my refund was not fraudulent. Then the manager Juan came out and said we will go ahead and take care of you. No apology no anything just walked away. ~Rock

My experience with BoA was very satisfying. I was out of country and was locked out from online banking. There was no phone number to reach someone. But through social media contact I was able to reach and indeed received a very satisfactory service. Recently they also allow to update the mobile app from other countries. Service is improving for sure. ~Gayane