11 Best bank in Fresno, California (CA) 2024

The manager Juan g. Is so unprofessional letting John speak to customers not only unprofessionally but degrading, I have been a Bank of America customer for years and I want to never go back to that bank because of how disrespectful and ignorant the staff is . I went in to cash out my income tax refund and they were saying very loudly that my tax refund was fraudulent and I couldn’t get my own money . Instead of explaining why John stood there repeatedly loudly that I have to pay everything back and can’t get my money because it’s fraudulent. There was over ten people in the bank staring at me. I had requested to speak with a manager and stepped out of the line. I called Bank of America and began to explain what happened they assured me the account was in good standing and my refund was not fraudulent. Then the manager Juan came out and said we will go ahead and take care of you. No apology no anything just walked away. ~Rock

I am a disabled man with mobility issues and no transportation. I received my Golden State Stimulus check and knowing there was a Bank of the Sierra in my neighborhood I took my time and walked there (it was 100 degrees outside). I took my ID and everything I needed and the Bank refused to cash my check for me. In fact, the teller was pretty rude. I just said ok, thank you and walked back home. Now I have a $600 check, not much food, not much to drink in this heat. So yeah. Thanks, Bank of the Sierra. When I was a kid banks cashed checks. ~Freddie

My experience with BoA was very satisfying. I was out of country and was locked out from online banking. There was no phone number to reach someone. But through social media contact I was able to reach and indeed received a very satisfactory service. Recently they also allow to update the mobile app from other countries. Service is improving for sure. ~Gayane

Tellers are slow in completing transactions. They are not particularly friendly either. I would not recommend this branch. They are always understaffed. The in-store branch at Marks and Herndon is a much better place to bank. ~Christine

Love the drive through!!! One of my favorite features : ) ~Dominique

ATM will deposit ripped bills and when you take the bill inside to trade it they give you attitude. It’s like it came from your machine. So stupid. Now I pull my money out elsewhere. ~Sarah

Is it too much to ask that someone pick up the phone? I typically have good experiences when I go in-person, but God forbid I just need to ask a question over the phone, they never answer! ~letsw8

It’s just not good customer service . The bankers used to be so helpful and had great customer service a few years ago and it’s just not the same . ~Kylee

ATMs don’t work. They need to majorly upgrade these ATMs. I will never use this bank for my banking needs. I will wait to get to Hanford or another Citi Bank in Fresno. ~Evelyn

Customer service inside is excellent for what I experienced. Quick in and out. Unless there training a new person. ~Rey