Best non profit organization in Glendale, California (CA) 2024

Never have I ever been so humiliated and disgusted by the way I was treated, especially by someone who's supposed to represent a professional charitable organization. I've had my fair share of run-ins with people that I felt had no business to be serving in the public sector, but by far this representative at this particular goodwill, Jenny, is the absolute worst. They listed a pair of shoes for $7, but as soon as I brought the shoes to the register Jenny quickly said "Oh no this is not the correct price! You have to pay $20 for these shoes." and proceeded to rip the tag off of the shoes and quickly take them to the back stock room. This is fraud! We asked why when we're in California and professional retailers are required to honor the price that something is labeled otherwise it will be considered a bait and switch or false advertising. Jenny, who stated she was the store manager, proceeded to yell at my husband and myself in front of our two children and kicked us out the store despite the fact that we had just purchased a huge bag worth of merchandise. When I pulled out my camera, Jenny SCREAMED at us and threatened to report us and said I could not record their behavior and abusive language towards us and told us to leave or they would file some sort of an incident report, which we took to state that they were threatening to call the police. We are considering filing a charge with the Federal trade commission regarding this matter and we will never ever shop at Goodwill ever again. This is really sad because this is primarily where we come to find quality goods which has been in rare supplies lately anyway. The prices have gone up the quality of clothing and customer service has gone all the way down, so it's no longer advantageous for families looking for a good bargain on nice clothes to come here anymore without being threatened and overpriced for used shabby clothing. ~King

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