Customer service here is deplorable. What was meant to be a routine visit to buy an envelope with monitored tracking ended up with me feeling like chewing a mouthful of glass. The worker I interacted with continually interrupted me, talked over me, and told me she "had no idea what I was talking about" when I tried explaining my request. I was completely bemused by this behavior because I was being polite towards her. When prompted by the card reader to select how I would like to receive my receipt, I automatically requested an email. For some reason, the system would not allow me to directly input the email and asked the worker to input it instead. She made a point of huffing and afterward asked: "You wanted a receipt for a 70c envelope?" Well, sure, why not? And, as I tried to explain to her repeatedly, I wasn't wanting to buy an envelope in the first place. But because she seemed so intent on getting rid of me as quickly as possible, it took repeated tries before she understood and offered me another product. If she was trying to end the interaction as quickly as possible (as seemed to be her priority from the start), she might have saved herself more time and effort by instead trying to genuine listen and help. The post office had literally two other customers (it was 9am on a Saturday morning), so I couldn't understand why this woman was in such a rush to be done with me. In hindsight, it seems that maybe she just really hated her job. The other worker was openly using her phone while waiting in her cubicle, and when I was directed to her for service instead, she barely even spoke to me before blitzing through my order, without even stopping me to ask how I wanted my receipt delivered. Seriously, why even show up if you're going to bring an attitude and take it out on the customers? Seems to me like these workers need to consider finding another line of work, one ideally where they don't have face-to-face interactions with other human beings. ~Massel
post office
logistics service
money order service
passport office
shipping and mailing service