Best car rental agency in Laguna Beach, California (CA) 2024

Timothy displayed amazing customer service skills and is very customer oriented. His customer service skills should be the standard for customer service everywhere. When it came to picking up the vehicle he spent time showing me where the buttons and controls of the vehicle is located, showed me all the prior damages, and did a walk around the vehicle with me, so I can checked for damages he might have missed. When it came to returning the vehicle I was having issues with some of the payment with the insurance company that provided me the rental (completely the insurance company's fault). I tried contacting the insurance company and couldn't get a hold of the adjuster. I let Timothy know what was happening and he reached out to the adjuster until he was able to get hold of him. Timothy still couldn't get the issue resolved with the insurance company and eventually he came up with a resolution himself that worked out to my favor. Honestly if yelp had an option Timothy would get 10 stars out of 5 stars. Honestly I couldn't thank Timothy enough for taking away burden that the insurance company was creating. ~Charlesson