car rental agency
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Enterprise Rent-A-Car in Laguna Beach (2105 Laguna Canyon Rd, CA 92651)
About:
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Laguna Beach. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Enterprise Rent-A-Car is located in Laguna Beach (California state) on the street of 2105 Laguna Canyon Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1949-494-1565. You can get more information from their website: https://www.enterprise.com/en/car-rental/locations/us/ca/laguna-beach-caliber-collision-32e7.html?mcid=yext:245709. The coordinates that you can use in navigation applications to get to find Enterprise Rent-A-Car quickly are 33.559674, -117.772577. Scroll down to find out opening hours, reviews and other important information about Enterprise Rent-A-Car.
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Available amenities
Highlights
- Discounts for military
From the business
- Identifies as women-owned
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Charlesson
Timothy displayed amazing customer service skills and is very customer oriented. His customer service skills should be the standard for customer service everywhere. When it came to picking up the vehicle he spent time showing me where the buttons and controls of the vehicle is located, showed me all the prior damages, and did a walk around the vehicle with me, so I can checked for damages he might have missed. When it came to returning the vehicle I was having issues with some of the payment with the insurance company that provided me the rental (completely the insurance company's fault). I tried contacting the insurance company and couldn't get a hold of the adjuster. I let Timothy know what was happening and he reached out to the adjuster until he was able to get hold of him. Timothy still couldn't get the issue resolved with the insurance company and eventually he came up with a resolution himself that worked out to my favor. Honestly if yelp had an option Timothy would get 10 stars out of 5 stars. Honestly I couldn't thank Timothy enough for taking away burden that the insurance company was creating.
08.2022Jim
We had a great experience with this enterprise rental location. Although we were there at a non bust busy time everything went smoothly and we were upgraded to a new vehicle after explaining our situation with the representative named Chris. He was more than courteous and helpful. The exit street can be busy and caution must be followed but it is navigable. I would recommend this rental agency.
10.2021Fab
This is thy worst Enterprise Rent-A-Car. They hardly ever have cars , employees are never there. The location is hard to find & dangerous to pull out in traffic on Laguna Canyon. You’ve been warned!
10.2021Kev
By far the worst rental experience I have ever had. Reservation is for 3pm, show up at 2:50pm. No one there. Get a voicemail someone is on his way. 3:10pm guy shows up but then spends 20 mins helping a customer figure out how to use a turn signal, windows, locks, radio etc etc. At 3:30pm ask politely how much longer and he freaks out like I am going to mug him (Angel). Finally at 3:45pm Angel comes to me and tells me he needs to clean the car at which point I was beyond fuming. Best part he wanted me to have sympathy for him. So he then goes and cleans the car but guess what, he brings me a compact when I ordered a full size. Finally over an hour after showing up I had a car and got the hell out of there. Never going again, highly advise you don’t go unless you want to waste your time and deal with a bunch of incompetents
10.2020Abby
Please update your info in your online confirmation as to not waste anyone else's time and money. I booked a rental online and the confirmation said to be at this location at 11am. When I get there at 11am, through an Uber, this office is closed. I called the number on the door, to see where I needed to go, their customer service told me that the office I'm at is closed and I needed to go to a different location. By the time I could of gotten to the "correct" location, that office would of been closed too, so I just booked with another rental place.
10.2020Neil
This was, by far, the best experience I have ever had renting a car. The two gentlemen that picked me up before and dropped me after the rental were great. Emily, the associate who got me set up with the car, checking it out, checking it in, and taking care of all the paperless paperwork was absolutely excellent. I was definitely pleased with how easy and painless the whole experience was. The car itself was almost brand new, and so it worked as one would expect. If I should ever need to rent a car again in this area I will definitely use Enterprise Rent-A-Car in Laguna Beach.
10.2019Jane
Rented a car from this location last week. Customer service was severely lacking. I left a personal item in the car and this office REFUSED to return it to my hotel.. less than 3 miles away. The excuses used were unbelievable. I’ll rent a car @ the airport next time.
10.2019Doug
Zero Stars. Had 10:00 reservation for pickup. Called local number to arrange pickup 15 times between 8 am when they opened and 8:40 when phone was finally picked up by Newport. They said they would pick me up at 10. By 10:20 I called local office and they said they called me twice to confirm. There was no record of any calls from them on my phone. Why would they call me to confirm a pick up I had just set up a half hour earlier? When I tried to explain this to the office person we got into a confrontation and he said - I won't rent a car to you. And - we're not giving you a ride back home. So I had to Uber out of there. Thanks guys. Enterprise just lost a customer permanently.
10.2018Gina
I have to say that the friendly first person , i met, A man, was cheery and accommodating. A rare customer service experience. the women he assigned to drive me home, was also very kind ,and upbeat. Maybe its the Laguna Beach vibe, but this team makes you want to only rent from Enterprise and especially Laguna Beach in the canyon. Thanks, all. Efficient, and lovely. ?PS. very frustrating that there is a very tiny sign on the street to return my car. I picked up my car in north hollywood and that women was very lovely. going out of her way on many questions as i had a different drop off. Enterprise ,is professional and also goes out of their way with excellent customer service. FIX THE SIGN in LAGUNA CANYON ,you cannot find the drop off, but its tiny sign under COLLISION sign regarding another business. My only negative comment that is simple to fix. Thanks , i will be back!
10.2017Lesley
Poor customer service. The man at the counter was rude and not helpful at all. My car was going on the fritz and I needed to rent one for the weekend to get me through. First I explained that my sister was coming to pick up her car and would I be able to leave it there until she could make it out. He said that it would probably be towed. I set that apart and asked him what choices did I have for a car to rent? He asks, "When do you need it?" I said "well, I need it now since this car is about to die". He then tells me that he has nothing available and wouldn't until Monday. (4 days later) He then looks at me like why are you still here taking up my air. He didn't offer to call another Enterprise Car Rental. Nothing! Just see ya!
10.2015