Oh my goodness what an amazing experience. The owner of the store is so helpful, intelligent, and knowledgeable about her products. I had many questions about a variety of things all over the store and she was able to educate me and help me find what I wanted without being condescending or rude. All of these reviews saying she's rude.... I can tell you're tourists. Probably from the valley. The sense of entitlement these people have is LUDICROUS.
Which brings me to my experience today. Owner? Brilliant. I'll come back when I have the money to buy what I really want. The patrons? Jesus Christ.... First of all, the front door says "do not touch anything, no photography, please ask for assistance." Then you get inside and there are clear, black and white labels, on EVERYTHING, saying "DO NOT TOUCH!! ASK FOR ASSISTANCE!!!" Just as clear to understand as the crystals they sell.
There's a display, elevated beyond any child's reach, that says again "DO NOT TOUCH!! SERIOUSLY, THIS IS DEADLY!" And what would you know? Some entitled woman and her snotty kid touched it. I think the dad was holding the kid up and allowed him to touch it. The owner informed him to stop and that could kill, which is when they blew up on her!! They said "he's 5 he can't read!" I'm sorry, but what 5 year old can't understand no? You're the parent, it's your job to read. Anyways they blew up on her and she was still smiling and polite despite them literally insulting her and her business. She asked them to leave, very kindly, and to even have a good day. The spoiled brat of a mother told her "I'm gonna leave a bad review!!" And then again insulted her. I laughed and right as I was about to intervene, the couple left.
Excuse you!! She does not get paid enough to deal with you. She does not get paid enough to be held liable for YOU not reading the signs. They're the same kind of people who argue with the towing guy saying "I didn't see the sign you need to move it!!" When it's right in front of them.
Oh and BTW, I've included a picture of what the kid touched. Tell me that's not CRYSTAL CLEAR?! Another patron was able to take this picture after getting permission from the owner.
I hope those people come to write their "bad review" and see this. You should be embarrassed because the rest of us had a full conversation about it after you left!! ~Celine
store
rock shop