Best home theater store in Pasadena, California (CA) 2024

Custom install was a success and costs were fair for the project. Great boutique style shop with an expert leading the team. Would trust all my friends and family to use them too. ~Jean

Great bunch of people who can help you with audio. They sell low to.mid level audio. I wish they had mbl, raidho, magneplanar, audio research. They do have marantz which is a solid choice for low end gear. ~Art

Well the experience the times I have came here have been OK. Twice I was able to buy something that was actually available to pick up at the store but that's about it. The customer service is lacking, there is hardly anyone on the sales floor for assistance and the staff at the front that check your receipt before you step out of the store don't really like to help with anything. For example I came in today to make a return of a defective product and when I walked out, someone parked so close to my car that I couldn't even get inside of it to leave, someone told me the driver of that car entered the best buy store here which I had just walked out of and I asked the staff at the front if they could please Page the person who owned the car that parked to close to me so he or she can move their car a bit so I can fit into My car and leave and they told me NO, they don't control anything that has to do with the parking lot and gave me a 626 area code number that wouldn't pick up the phone. That was some legit garbage service as I told them that the person came into the store and they still refuse to use their intercom to Page that person. Thankfully I wasn't in a rush to get home so I waited 10 minutes for the driver to finally come out of the store so he could move his van. He did apologize which I appreciated that but again that was some stupidly poor customer service on bestbuy's part. This doesn't change my feeling on returning here to buy merchandise as the lack of customer service was due to parking issues but they could have been nice and at least paged the person. Don't come here expecting excellent customer service. I've had a similar issue at the magnolia store inside the bestbuy store in Burbank and they were nice enough to intercom that vehicle owner asking them to please come to the front service desk. I guess I expected too much from.rhe Pasadena store. ~Jose

Laura at plumbing is excellent, recently I remodeled my entire kitchen and bathroom, Every time I went there she helped me, very friendly and even when I returned some items, she smiles and tries to help me with extra miles, I have never met somebody like that before so I want to let her manager know how wonderful a job she’s doing 👍 ~SUSAN