This review is not a reflection on the employees that work out of the office. This review is about the performance of the car we were given as a rental for the holiday weekend and for the district manager that did not return our email.
We rented a 2019 Infiniti QX60 from your Pico Rivera location from Friday September 2nd to Tuesday September 6th. When we first started driving the car, there were no issues.
As we're about halfway to our destination for the weekend, we heard grinding coming from the rear driver's side of the car. We were able to see the brake pad almost completely ground down. Not at the recommended minimum of 4mm. At this point, we were too far to return/exchange the vehicle.
Driving home Monday, we experienced some of the worst braking. Anytime we tried to stop, the car would grind and make the loudest, roughest noise to catch. At one point, there was smoke coming from the vehicle when we came to a stop.
The representative we turned the car back into on Tuesday experienced this as well, when she drove the car back to the lot.
This is completely unacceptable. We paid $372.96 to not have to stress about a pre trip tune up on our own cars. Seems as though the car we were given hadn't been serviced before being put in use. No mechanic should've signed off on the vehicle to be put in service. According to your CEO, Hertz cars are supposed to be reliable enough to get travelers to their destinations as safely and responsibly as possible. We do not feel that this last rental lived up to that promise. Genuinely, nothing about this experience inspires any confidence to rent from Hertz again.
We do not feel that we got what we paid for, considering our drive took us to the mountains, where brakes are not only expected, but necessary. ~Ugo
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