I have been extremely disappointed with the service with Google Webpass and it’s been a week since we switched from Spectrum. It was common for Spectrum to send notices about service outages and how long repairs would take. With Google Webpass if there is an outage, you have to call them to find out how long it will take to repair/if they can help you repair your connection through the phone. All it took was one power outage to completely take out the Wifi connection, even after the power was back on. Unfortunately, power outages occur fairly often in San Diego, so please take that into consideration. Furthermore, if they cannot fix the Wifi issues over the phone due to the modem not working, etc., then they will need a person to come out and fix it. There are no same day availabilities for a person to come and fix the issues when this occurred for us, which is again unacceptable since we are paying $70 for a service we are not receiving. I have never been without WiFi for over a day with Spectrum over the past 5 years, so this is completely unacceptable with Google Webpass. Especially for those who work remotely and depend on reliable internet, this has been the most unreliable network provider that I have worked with. I am utterly disappointed by the service. Do not believe everything that you see or hear about how great their service is. It’s only great when it’s working, and a complete nightmare when it’s not. If you want to try this network provider, do not go for the 1 year contract promotion. Try it for 1 month and see how you like it first. ~Amy
internet service provider