Best convenience store in Scotts Valley, California (CA) 2024

This location is physically nice but the service here is abysmal. Went in to get hot dogs for my kids. Saw some kind of sandwich in a wrapper in the display behind the counter, but it was upside down so I couldn’t see the label. I asked what it was, was told chicken. This is where things start to go wrong. Upon being wrung up, I see the total is close to $30, which is about double what I was expecting. Then I see on the terminal that there is some mysterious $15.99 charge listed. Likely an honest mistake, but I had to notice and ask to have it removed. After completing the purchase, I go to get ketchup for the hot dogs, and find the ketchup bin empty. I track down the employee again, and only then am I told that they are completely out of ketchup. The employee shrugs. So now I have two hot dogs that my kids won’t eat. I leave the store, only to discover the “chicken” sandwich I was sold is fish. The top of the label where it presumably says it is a fish sandwich has been torn off. The sandwich itself was fine, but not really what I wanted. Seriously 7-Eleven, you need to do better than this. ~Alex