Best physical fitness program in Simi Valley, California (CA) 2024

I came to this gym only for help learning how to properly lift with a personal trainer. The only part of my experience that felt above a five star yelp review was an individual at the front desk, Brian, who had great interpersonal skills! On the other hand, there were personnel on the training team that really rubbed me the wrong way. My training session was cut short because the trainer didn't even know I was coming in, and still charged me for the full hour when we started almost 15 minutes late. There was no structure at all within that training, I was just following him while he seemed to be literally playing around with different equipment. Not to mention how he kept aggressively talking about how much he does not like the training manager, CJ. I don't blame him because when I told CJ about this unprofessional training session, CJ straight up just gaslit me into thinking I was just a nervous wreck who was new to the gym. Of course I'm new to the gym and I'm nervous, but he just invalidated how unprofessional and how bad this experience was, especially for the price they charged! I am currently trying to get a refund, I don't even care if they charged me for the first session. They still have yet to fork over the near grand I paid for this waste of a time I spent. They claimed that 'management is looking over the matter.' You would definitely have better luck training anywhere but here. Update: They literally will not give me my near grand back; stating that I only had 4 days since signing up to cancel and receive a refund (was 9 days). I put in that request one hour right after the training because I knew how terrible the training department is here. I'm gonna contact corporate and hope that I can resolve this issue with them, as well as get my money back. ~Kristan