Best towing service in Ventura, California (CA) 2024

Made an appointment for 8:30am and dropped the car off at 7:30 before work and left the keys in the drop box like we always do. Come 4pm I call to check up since I haven’t heard anything all that and come to find out they never checked their drop box and tryed blaming it on there not being a note stating that. We have been customers for years and have done the same routine each time since we work early. What’s the point of the drop box of you don’t check it. When I spoke with Luis ( manager ) he says it is not standard for anyone to check their drop box daily.l, even though my car was parked right outside their garage all day. Which seems pointless to me. I was going to get an alignment, new tires, total fluid flush but because of the negligence and unprofessional service I probably won’t be returning. Carlos has always been super helpful and able to get things done especially when there is an appointment set in advanced. Maybe reconsider who you have running your shop. ~Michael