Best bank in Walnut Creek, California (CA) 2024

As someone who works in customer service, this was BY FAR the worst customer service experience I have ever had in my whole life. I walked in to break change for my job and the bank teller, CAROLYN, was rude beyond belief. She proceeded to huff and puff and portray her sour ways on to me and I will not tolerate that. She was rude, disrespectful, and gave side eye like you wouldn’t believe. I understand that we have bad days in this industry but putting your bad days on someone else is not okay especially in customer service. I hope she either retires, quits, or simply works behind the phone and does not have to deal with customers to their face as it was not pleasant nor welcoming. ~Jackie

I own three businesses and have been in the community for over thirty years. I wanted to open accounts in a smaller community bank. The man ( the assistant manager?) sitting at the desk would not open a business account for me although both the IRS issued EIN certificate, all personal documents and other bank accounts with same fictitious names from Chase were accompanying my documents. I am actually not sure what he wanted. He didn't know it himself either. Very inept and unprofessional. I walked out and went to another bank which happily took the documents and opened the accounts. ~Tara