Best bedroom furniture store in West Covina, California (CA) 2024

Very disappointed by their lack of customer service. The sale went great I knew what I wanted. The problem began at time of delivery, the first words out of the driver was that my tv stand would not be put together. I paid 250 for delivery and assembling. They said “it’s an easy to assemble item” and they should of told me in the store and a call before delivery. I got neither. I opened up the box and the minute I saw the pieces and the instructions, I knew that I wouldn’t be able to put together. It literally says it would take 2-3 people to put it together. Not an easy to out together. Numerous calls to cuter service and got nowhere just promises of a call back. Still waiting 😡 This only got worse , I drove the item in to the store and they told me they would put it together for me. I was reassured by Victor and Andrea that it would be ready for me on Wednesday 8/3. We were told that Mauricio in their warehouse would built it for us. I called out sales person before arriving to Make sure that it was ready and when we got there they started to tell me that they were writing the floor model out of stock to give to give to me. I told them NO! Why would I take the floor model when I paid for a new item . Needless yo say they loaded my car up with the floor model not bothering to even check how damaged it was. I am beyond passed 😡 ~Bertha

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