Best truck rental agency in Arvada, Colorado (CO) 2024

Deserves "0" Stars! Beware of having a hitch installed here. This was easily the WORST experience in customer service and professionalism ever! I am a handy person, but I didn't want to install a hitch on my car because I assumed that taking it to the U-Haul dealer it would be installed by someone with experience and professionalism. The U-Haul website has 5,000+ reviews with this place being a 4.5 star experience, compared to a 2 star google review. There is definitely something going on here. The U-Haul website won't allow me to post a review. The website clearly states that the install will be completed before closing for the day despite your appointment time and given the workforce shortages I understand. When dropping off the person at the counter reiterated that point and I patiently waited at home for a phone call. When it was complete at 3:30 I went to pick up my vehicle. My vehicle has a cover to hide the hitch and upon arrival you could tell that the cover was not installed correctly. As I removed the cover, the bumper sprung back and it was immediately clear that two screws were not reinstalled. Had they been installed, the cover would never had fit back on as the bracket was installed backwards sticking out at least an inch too far and the bumper was VERY scratched from being pushed around on the garage floor. I calmly went inside to get my keys and asked for the screws. The person at the counter got the installer who met me outside and explained that there were never any screws in the holes. The installer clearly knew that the hitch did not fit and did not understand that the bracket was backwards but insisted that the screw holes came empty from the factory. You could see that the holes were dirty and clean from where the screw heads had been, and the bumper bounced and rattled loosely on the components underneath. The installer claimed no responsibility for the scratches and insisted that there were no extra parts. I was left with two zip ties to pass through the miss-aligned holes and keep the bumper from rattling. Also, the wiring harness plug holes do not align and it was zip tied to the bracket on only one side. I went inside and asked for a manager. He reviewed it with me and offered me the U-Haul insurance to file a claim but never recognized that the install was done incorrectly. I WAS TOLD TO FILE A CLAIM TO HAVE THE HITCH INSTALLED CORRECTLY AND HAVE THE DAMAGE REPAIRED! To add irony, because I paid for installation I also received a certificate for a lifetime warranty including install labor with no questions asked. I drove to another U-Haul hitch installer the next day to confirm that it was installed incorrectly. Then I returned home to fix the work myself we will see if they ever pay to have the scratches repaired. ~Rob

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