Best van rental agency in Centennial, Colorado (CO) 2024

My insurance rented the car for me while my vehicle was in the shop. During pick up the representative took a deposit and explicitly asked if everything would be covered by my insurance and I that the deposit would be return upon the return of the vehicle. When I returned the car I was surprised that the car they rented to me was above my daily policy limit and that I have to pay the difference. I was informed that I signed the contract ( during walk around step the representative was checking for scratches and dents and asked me if I want to buy insurance or not, etc. At the end he gave me the tablet and asked me to sign the contract saying that it basically covers everything that he just told me). I understand that was in the contract that I signed but since I was assured by the rep that it is 100% covered by the insurance, I didn’t expect enterprise to follow such unethical behavior. During the return when I told that representative she said that the contract is signed and that means you owe money. She was alone at the shop and she call manager, and informed me that the manger said the same. I asked to speak with her but the manger told her that she doesn’t have time and that she would call me back. No ones call me back. It is not even money, but more about integrity and the core values of the business and the way you are treated as a customer that disappoints me. So after my business interaction With Enterprise, I have been left with the feeling that remains me something between slight plaque on your teeth after morning coffee and a jet lag after long international flight. ~Vlad