Best convenience store in Highlands Ranch, Colorado (CO) 2024

Waited on hold for about an hour on 2/24/2022 from 8pm to close(9pm) saying there was 3 callers ahead of me, so I could confirm that a prescription would be filled the next day hopefully because my pregnant wife needed her medication and we hadn't heard anything about it being ready today. I understand you guys may be short staff but its unprofessional to have someone wait that long on hold and not take the call before the pharmacy was closed and now I have to try again the next day and hope I don't get left on hold for another hour, just to get a simple response to a question. This pharmacy happens to be the pharmacy my wife tends too get her prescriptions from but they tend to always have issues, Id recommend you have your doctor send your prescriptions anywhere but this location because the lack on professionalism is missing here. From my experience working in customer service for years , this is just sad , especially when it has to do with medications people need. If you need to help every car in line till 9 then do that and quickly answer the people on hold after that even if it keeps you and extra 10-15 minutes after you close, the company will stay pay u for that and you'll have a lot more happy customers getting off the phone at least knowing their ETA rather than no response at all and second guessing when they will at least be filled. ~rng

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