Best bank in Bristol, Connecticut (CT) 2024

Would give zero stars if I could. Do yourself a favor and stay away from this bank. This branch has horrible customer service. Brought my very frail 87 year old mother in to change account information. Was told needed to make appointment. Asked if they could please help as it is difficult to get her out and she is very sick. Manager said no, someone called in sick and they are short staffed. Must call or go on line to make appointment. We were the only customers in the building. Thanks for nothing BOA. Going to close account and move on. ~Nick

I am rating one star for the conduct and poor treatment and customer service I received at the bristol banking branch at stop and shop on Farmington Avenue......... There was one banking teller on duty at the time I was going in for a transaction for 100 dollars the bank teller which was a woman teller race unimportant was very rude and told me she does not want to help me I again ask this woman teller again are you refusing to give me service and she replied , no i will not help u at this time please use the ATM MACHINE IF U NEED TO GET CASH SINCE I DIDNT GET THE CASH I WANTED I ASKED IF SHE COULD GIVE ME A TEMP CARD SHE REFUSED AND AFTER SEVERAL ATTEMPTS AND NO HELP SHE THAN TRIED to give me a card to call cooperate headquarters on her conduct SHE APPARENTLY WAS NOT PROFESSIONAL AND did not help me and told me am isoeaking english do u get what am i am saying ok and i quote "SPEAKING ENGLISH AND WHAT DONT u UNDERSTAND" AS IF SHE WAS BUSY ALL SHE HAD tO SAY IS i will not help you and i would have been ok with that I'm a customers AND customers come first AND SHOULD BE TREATED ACCORDINGLY THE BANK TELLER REFUSED to help me, the time was ariund 1 or 130 pm for a 20 plus year account holder I did not appreciate being treated with disrespect as this bank teller was VERY UNACCEPTABLE BAD CUSTOMER SERVICE SKILLS VERY RUDE AND UNWILLING TO HELP AND POOR AT HER JOB All I needed was a temp card or 100 dollars transaction and she refused and was very disrespectful towards me Awful customer service skills and I will never visit that branch again I was highly disgusted and felt very disrespected by this teller.....,,, Retraining is a must Very disgusted ~Kenin