Best van rental agency in New Haven, Connecticut (CT) 2024

I would not recommend this place to any friends, family, or prospective customers. I have stayed with Uhaul before but this place is the worst. I’ve had issues moving in and out and still waiting to hear back about an unresolved issues. Reservations mean nothing to them. I reserved a small 5x7x10 to store my belongings and when I get there I am told no such unit exists and the only small one they had cost me $30 more. I had no choice but to pay the extra because I had all of my belongings with me ready to move in. Moving out was an even worse experience. I let the facility know that I this was going to be my last month staying and that once the month was over I would no longer need my unit. I had paid for the rest of the month of august and moved out progressively. Unfortunately, they took this as once I sent the email I was completely done with my unit and they went ahead and threw away ALL of my stuff in the storage. Not once was I contacted and when I went to the unit to pick up my belongings they had already sold the unit to someone else. Luckily the employees there agreed it was a miscommunication and I filed a reimbursement for all of my destroyed and discarded items which quite frankly had a lot of value to me. I am still waiting to hear back from them and it has been such a stressful process for me. Please do yourself a favor and never rent a unit from this location. Everything felt like a total scam and unfortunately I will never be seeing my things again. ~Lizbeth

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