Best drugstore in Putnam, Connecticut (CT) 2024

This Cvs pharmacy is terrible. I usually get my prescription quickly but this pharmacy must have ignored it and then quickly filled it once I called hours later. Coincidentally “oh it’ll be ready in 15 minutes” then was ready an additional hour later. Then I needed a second dose of my prescription, as advised by my prescriber, and they didn’t want to refill my prescription even though I have a refill because it was too soon. Well to clarify an employee originally answered and she said hold on and explained the situation to her manager Dereck.. he then picked up and flat out was like “no” “you need to contact your doctor to figure out how to take your prescription” …. No Dereck. I know exactly how to as I’ve been talking to my doctors daily and spoke to her right before speaking to you.. actually I was on hold for over 15 minutes before even getting through to this pharmacy. Now my email says, “We've received your order and will begin processing it shortly. If we run into any issues while filling your prescriptions, we will contact you or your prescriber.” So why is it when I asked dereck he said he’s not going to contact my prescriber when it’s advertised that he would? It wasn’t until I got mad and brought this up that he was like okay, I can try. No, just pure laziness. I also asked him why the employee would instantly ask him if there wasn’t something he can easily do? That left him speechless. I took care of it all and my doctor will be reaching out. What a ridiculous pharmacy. And on top of it Derek offered that if I want my prescription I can pay full price without my insurance to get it today. A loop hole that would go against what he’s saying the doctor prescribed. Or Derek just do your job, contact the provider and ensure I get my needed prescription today like I’m supposed to without any issues. ~Sylvia

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