Best business banking service in Waterbury, Connecticut (CT) 2024

Sadly the great TD Bank closed in Middlebury so I moved to this branch. What a mistake. Twice I could not get cash out of the ATM. A problem on their end. Then I tried to make a withdrawal via the drive thru. I was told by the teller Jay that I could not withdrawn the amount I wanted. When I asked "why?" His answer was " because it can get stuck in the tube!" This idiotic answer was reported to the Assistant Manager Sherri. Then yesterday I made a deposit through the drive thru and received a deposit receipt back that was illegible because of the need of machine ink. Because of this I asked for another receipt and sent the illegible one back to the teller. The teller returned the SAME receipt to me with the deposit total written in by hand!!! That was it!! I went into the bank and spoke to John, the Mgr. It almost seemed as if he could care less. I left because I did not have time to address this problem further yesterday but will be back to close my accounts and bring my business elsewhere, to a bank that takes banking seriously. The actions of employees are a reflection of the management. If they don't care about training their tellers correctly then I don't care about leaving my business with them. These two instances were the most ridiculous experiences that ever occurred to me with banking. It's unsettling to think that these people are handling my money. Hopefully, the next bank will do better. ~Katay