Best florist in West Hartford, Connecticut (CT) 2024

VERY RUDE! If you’re looking for high quality, do not go here. They could care less about meeting your needs. They have a very take it or leave it approach and no could care less about quality customer service. I normally don’t write reviews like this, but this was an experience I found to be particularly menacing given the attitude of the front desk people and the person who answers their phone. While I did order flowers on a very busy weekend, they assured me they would be able to meet our standards. I asked if they would be able to accommodate my specific request for peonies, roses and hydrangeas and other distinct flowers to go together. They said how much are you willing to spend which was fair. I named our price, 140.00 which wasn’t too high or too little, but moderate. Then my sister in law went ti pick it up. Not only was it NOT WHAT I ASKED FOR, it was wilted. Please see photos below. My sister in law said we could not accept it because it was wilted and the flowers were brown. The person on the front desk got defensive and said they would peel off the flowers. They asked for the flowers to be replaced and they said they didn’t have more flowers, never the less, please see the pictures attached, because they certainly did. Finally, after about 30 minutes, a gentleman came from the back and said he would swap out a few flowers. It wasn’t a good feeling and certainly made one of the most important parts of Mother’s Day quite a drag. UPDATE: see their response. Exact reason why we won’t ever use their service again. Terrible attitude and very rude. What they fail to see is it was the process and apathy. The only reason they remade it is because I said I would be leaving a review of this experience. ~Jalelah

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Used to work at Lane and Lenge I absolutely loved it. I have the highest level of respect toward this team and the owner Bob Dinucci. The word talented is a just a pure understatement towards the skill and knowledge Lane and Lenge designers posses. literally it’s foolish to go else where for your flowers. Francois, Ed and Cassandra are the most talented artists I have ever met. When my father died I called Bob for the flowers for the service. It was beautiful… that is something I will always look back and be very grateful for. Really shined some light on a very very dark time. GREAT people. ~Minnie

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