Best shoe store in West Hartford, Connecticut (CT) 2024

Horrible. This place is nice with great shoes but the girls there have horrible attitude and horrible customer service. They were not attentive since they were on their phones. I won't ever come back there if those same girls are there. ~Angelina

My husband bought a pair of shoes from Jos. A. Banks and 4 weeks later, the bottom came unglued and broke loose. So why is this a 5 star review? It’s because of how Jeff took care of it at the West Hartford store. We didn’t have a receipt and didn’t realize we bought the shoes at the Glastonbury location. After discovering that the clerk at Glastonbury never set up a profile, we called the Glastonbury location and put them on speaker. Fortunately, Jeff, at the West Hartford location was able to talk the clerk through locating the sales record by going through the transactions on the date of the sale. The clerk at Glastonbury was ready to just tell us “sorry, can’t help” but Jeff really saved the day. The Glastonbury clerk was actually irritated that it worked out for us and my husband got his shoes replaced. The moral of the story… if you need to shop for men’s clothing, go to Jos. A. Banks in WEST HARTFORD. Avoid the Glastonbury location if service matter to you. :) ~Amanda

My girls love shopping here. There is an ever changing selection of goods here, they manage to fit quite an assortment of goods in a relatively small space, most of which is very reasonably priced. The service is almost always fast and friendly. ~Ja