5 Best furniture store in Westport, Connecticut (CT) 2024

I will never recommend or do business with West Elm again. I’ve been trying to return a defective couch for a year. Cushions were so thin all you felt was the frame/wood under your butt. West elm finally picked up my couch 2 weeks ago and I still have not seen my $1800 refunded to my credit card!!! I’ve literally called this company 25+ times spending at least an hour on the phone each time. Do yourself a favor and shop elsewhere - absolute worst customer service!!!! ~Jenna

Not a fan of this business. Would not buy from them online again. I returned a $550.00 coverlet by UPS (at my expense) five weeks ago and only today received my refund AFTER contacting the store. The explanation: the item HAD arrived but hadn’t yet “been checked in”. After five weeks? If I had not reached out, how long it would have taken to get my money back? Maybe never. This is just bad business and borders on dishonesty. ~Kathy

Great experience! Excellent customer service. We got exactly what we wanted for a reasonable price given the quality of the product. We love our love sac furniture! ~ALISSA

Heather worked with me , bouncing fabric colors and patterns off each other until we found a pattern and color I liked for our throw pillows for our new couch coming next week. She even let me rearrange the floor model to physically envision how we wanted to place it at home. She communicated clearly about the process of having our couch made and the timeline and what to expect. I will definitely shop there again and again. ~Chad