Best auto body shop in Middletown, Delaware (DE) 2024

It's been a few years since they worked on my vehicle but I haven't forgotten the terrible service and workmanship. I brought it there for minor repairs from a front passenger collision. It was supposed to be a 1 week job that turned into a month. They not only lost my keys, and had to replace the 3 original lock cylinders ( that they never gave back to me) but they caused damage to my vehicle that wasn't there when i dropped it off. Gary the owner told me that the damage was already there and he wasn't going to let me hold him responsible, one of his body guys ("pops")said it happened when they were working on an adjacent part and it broke because the parts were fragile. Some of the parts they did repair weren't even secured properly, there was overspray all over the front bumper from them painting the grill, (apparently while it was on the truck) the headlight bucket wasn't secured. I called and called but Gary was never available, never returned my calls. I had to threaten him with legal action if he didn't make it right. Which I wasn't going to be the first person to take him to court and I'm sure wouldn't be the last. After a very heated argument and more threats of legal action he finally agreed to make the repairs but only if I agreed that there would be no warranty on the work. Which by the way that work wasn't even performed, all they did was put a heavy coat of paint over the cracks, which are now cracking through the paint. ( this is the reason for the late review the cracks reminded how dishonest Gary is) I can't really say the employees are at fault they only do what they are told. Gary is the problem, he's shady and dishonest. He had no problem taking my money but refused ro stand behind his work. So I wouldn't recommend this shady poor excuse for a shop to my worst enemy. Service: Body & Trim ~Scott

Caliber Collision performed body work on my car due to a minor collision. Their service was professional, courteous and timely. From the initial contact with the adjuster through completion of the work, I received text messages on the status of my car. Work was completed ahead of schedule. I was satisfied with the work performed. Great company. Service: Body & Trim ~angela