Best chocolate shop in Cape Coral, Florida (FL) 2024

customer service is horrible. Placed the order today for same day delivery which it allowed and they called me to tell me that the driver already delivered to the NE side and was now on the NW side and was not going to the NE side again that the delivery would be tomorrow morning when i said no the bday is today she said that he was not going out so i said cancel she put me on hold for about 3 minutes just to come on say ok the order has been canceled. They did not try to make anything right. So why would they allow me to place the order? makes no sense. Never ordering from them again. Prices are high enough. Message to owner: I already did. I sent emails to everywhere. She put me on hold so I am pretty sure she spoke to a manager first and that was the answer. You know people depend on your business to make someone day a very happy day and your store failed. Answer was Edible arrangements does not know every store schedule so guess what Edible arrangements should not offer same day delivery if they do not know what every store situation is and the employee should of offered a solution. Answering a google review is easy as 123 to make others believe that you care but the moment it was time for you to show you care you failed. So my review will stay and so will the rest of emails that were sent. Maybe now you wont offer same day delivery ~Luz

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