Best bank in Casselberry, Florida (FL) 2024

Terrible Customer Service! We went to withdraw a large amount of money in cash to pay our workers and the lady at the Drive Thru named Ester had a terrible attitude. First we were in a bit of hurry and since arriving she passed the slip via the drawer with an attitude and told my husband to fill it out. She didn’t even greeted us or said how can we help you? Anyways, she then proceeded to ask us the questions that she is required by law when you are withdrawing more than 10K to which my husband answered. But then she continue to ask the same questions after which my husband got upset (I don’t know if she believed him at first or not or what was she trying to get at) but after my husband answers the same question twice by the third time he was upset because we were in a hurry. He had to explain that I’m a doctor and he has a construction business and we needed to pay our employees. She started arguing with my husband about what she is required to do (which is ok to explain, and we are aware because it’s not the first time we make large withdrawals) but what really bothered us was the attitude she had. She was arguing with my husband for a while. It made us feel like we were criminals or something, when we were only withdrawing our own money to carry our business. We are definitely going to move our money to a different bank and take our business elsewhere else! If this is how they’re going to treat us, then we will do business with other banks where they have better trained people!! ~Jessica