Best atm in Ocoee, Florida (FL) 2024

The worst customer service experience from online banking to visiting the branch. When I opened my business account I was advised to call for password and login assistance for online banking to then be told by a representative from the contact center “I don’t know why they tell you guys to call when we can’t help with online banking registration” so I go to the branch where I meet the business banking specialist/manager. As I explained the troubles I had with online registration, he did show empathy neither did he address the misinformation or apologized for the inconvenience of me having to visit the branch for a service that could have been fixed online. Next, I tried speaking him about why I chose Truist, my interest in business banking, offering to provide my business plan and I also gave him projections for my business. He sat there without any interest in blank stare (literally) and did not carry conversation or try to assist in answering my questions about the best products fit for my business model. It got so awkward with the one sided conversation that I just got up and left. There was no “okay great, is there anything else I can assist with” “do you have any questions” he just looked at me… I came in very positive and excited about being able to sit down with a banker in person to discuss my business needs and left questioning if this is right bank for me. I tried opening another account using my log in today and I received an era message saying to come into the branch. So I make another trip. This time I’m asked to sit and wait for the same manager and I’m waiting for over an hour. There’s no one in the teller lines, the tellers are just sitting looking through the glass but no one walked over to check on the customers waiting for service. It was great to actually see him show interests and help a customer though. I guess it depends on your background or income how great your service will be. ~Passion

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Horrible bank. I have an account with this bank, walked in with a personal check at this location, the teller wasn’t not even paying attention, grabbed my personal check then said they don’t cash cashiers checks (again it was a personal check.) The way the teller threw my check and liscence all crumbled and slammed it down was down right rude and the manger was worse. AVOID THIS BANK. I’ll be calling corporate complaining about retraining and customer service skills because they are NOT PROFFESSIONAL. Stay away!!!!!! ~David

bank atm car finance and loan company loan agency mortgage lender

Gas prices are highest in area. If using credit or debit, you have to tell them exactly how much to charge in order to prepay and tgey charge $1.50 to use card and another $1 50 to put change back onto card. They won't give cash back so you're screwed either way. Female always talking on phone and yelling to family sitting on stool. Store is filthy. Convenience drinks cost more than store 1/4 mile away by 15 to 20%. Druggies always outside asking for change. Pumps barely work and have white paper and tape over card readers so you are forced to walk inside. Very hard to get in and out of. We had a big storm with gas shortage, they raised their prices .30/gallon and claimed it was cost from distributor. Gas is already .15/gallon higher than all other stations in area. Claim other stations buy more gas and get better discounts. Surprised this store is still here, but it's known to sale to the drug heads and alcoholics. It also allows loitering and even has people selling on the corner which makes it that much harder to get in and out. ~Jeremy

convenience store atm gas station

I'm banking with Regions bank since 2006,very disappointed with Ocoee branch not sure how they operate specifically Manager Natasha Broumand always roude and unprofessional. Will be closing savings and checking. I'm sure someone will appreciate my business and respect me as a customer. ~Gina

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