Best insurance agency in Ocoee, Florida (FL) 2024

The worst customer service experience from online banking to visiting the branch. When I opened my business account I was advised to call for password and login assistance for online banking to then be told by a representative from the contact center “I don’t know why they tell you guys to call when we can’t help with online banking registration” so I go to the branch where I meet the business banking specialist/manager. As I explained the troubles I had with online registration, he did show empathy neither did he address the misinformation or apologized for the inconvenience of me having to visit the branch for a service that could have been fixed online. Next, I tried speaking him about why I chose Truist, my interest in business banking, offering to provide my business plan and I also gave him projections for my business. He sat there without any interest in blank stare (literally) and did not carry conversation or try to assist in answering my questions about the best products fit for my business model. It got so awkward with the one sided conversation that I just got up and left. There was no “okay great, is there anything else I can assist with” “do you have any questions” he just looked at me… I came in very positive and excited about being able to sit down with a banker in person to discuss my business needs and left questioning if this is right bank for me. I tried opening another account using my log in today and I received an era message saying to come into the branch. So I make another trip. This time I’m asked to sit and wait for the same manager and I’m waiting for over an hour. There’s no one in the teller lines, the tellers are just sitting looking through the glass but no one walked over to check on the customers waiting for service. It was great to actually see him show interests and help a customer though. I guess it depends on your background or income how great your service will be. ~Passion

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