Best bakery in Ocoee, Florida (FL) 2024

This Publix is conveniently located near my home. For the most part the staff here is friendly, until my encounter with Sarah yesterday afternoon. During my check out process, Sarah didn’t speak to me. She didn’t greet me, or even acknowledge my presence. I had a full cart of groceries and she proceeded with ringing me up at check out line as if I was invisible. She looked up one time after I said something to the clerk who was bagging my food, and even then she didn’t speak. Fortunately, a different clerk took over in the middle of the transaction. The clerk who finished ringing me up was very friendly, and held up the standard of what Publix represents. Sarah, on the other hand needs better customer service training. ~Erica

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