Best bank in Plantation, Florida (FL) 2024

I stopped by this morning after a very unpleasant experience at another branch. I was greeted promptly and my information was taken and entered into their system and I was asked to sit in the waiting area to be seen by a relationship manager. In less than two minutes I was being helped by Amira who is truly amazing, professional and extremely nice. She was able to get me in and out quickly and addressed all of my concerns and took into consideration my time and that alone speaks volumes of what true customer service and attention to detail is all about. I know have know which branch to go to in the future when I need assistance. ~Luis

bank financial consultant financial planner

I agree with the one star reviews. They don’t answer their phone and they don’t return voicemail. I tried to contact them for two days to no avail. Finally went in person and was given different excuses, one from a customer service rep and the other from the manager. They simply don’t care! Horrible! ~Susan

bank atm financial consultant financial institution insurance agency investment bank life insurance agency loan agency mortgage lender savings bank

Absolutely the worst customer service if I could give a zero I would have. Clerk was polite manager Sonia was not! Once she heard I didn’t have an account made me wait 30 minuets and attend to an account holder prior. Instead of doing her job and verifying the signature on the check sent me to go deposit it at my bank, after I told her no, told me to sit and wait. Felt totally discriminated! don’t go to this location lack if staff and customer service SMH ~Alexandra

bank financial consultant financial planner