Best auto parts store in Pompano Beach, Florida (FL) 2024

Probably one of the best Advance Auto stores I been too! The manager Dacabeon was beyond helpful! He went above and beyond to help guarantee I got what I needed. The staff was also very friendly. Everyone greeted me when I came in. One of the best experiences I’ve had at any store. Definitely will be coming back here if I need assistance again! ~Mariel

I really don't understand all the 5 star reviews here, which is what I based my decision to use this business on. First of all, It is close to impossible to reach this business by phone, but after several attempts, I was finally able to reach Terrence. I had a fairly straight forward job that I wanted to have done, which was to replace the front and rear speakers in my vehicle. I went by the shop for an estimate, received a quote, and an appointment to have the installation done the next day. This was not a convenient time for me, however I agreed after planning to cancel a planned event. I wanted to be sure that this appointment was going to be kept, so I attempted 6 times to reach the business to be positive that this was definitely set. In the end I left a voicemail requesting a call back to confirm. Crickets. The next day, I went to the shop at the appointed time, only to be greeted with a confused look, and was told that my voicemail was not received (Quote: I am not good at checking messages. My phone has been ringing all day, and I haven't been answering). At this point, after having canceled my event, needless to say, I was not pleased. I was told that he would try to "fit me in" the next day, which I had rescheduled my event for. I was told that I would receive a phone call the next day by noon to confirm. Well, if he hadn't checked my message, suffice to say that he didn't have my phone number. I asked if this might be helpful. (!!). At this point, no lie, he wrote my name and number on a **box of parts** sitting on a desk. Can anyone guess what happened next? I did not cancel my event, and went on as planned, unwilling to destroy another day waiting around for nothing, and sure enough, I never received a phone call. What a shocker! Based on the reviews, I suppose he is a great installer if he ever gets around to you, which in my case, did not happen. Highly unprofessional, disorganized, and seemingly indifferent. I guess my dinky little job wasn't worth his time. ~katocal

If I could add negative stars I would. I ordered a part was assured it was the part I needed. When it came in, I called and they told me they would check with the warehouse because that wasn't the correct part. I never received a callback. Waited a few days and called back. The salesperson acted as if I never called. So we started over. Two weeks later after she assured me she would get it taken care of, I called back and was transferred to a rude "manager" who basically told me she wasn't going to do anything about this situation. ~Elaine