I really don't understand all the 5 star reviews here, which is what I based my decision to use this business on.
First of all, It is close to impossible to reach this business by phone, but after several attempts, I was finally able to reach Terrence. I had a fairly straight forward job that I wanted to have done, which was to replace the front and rear speakers in my vehicle. I went by the shop for an estimate, received a quote, and an appointment to have the installation done the next day. This was not a convenient time for me, however I agreed after planning to cancel a planned event.
I wanted to be sure that this appointment was going to be kept, so I attempted 6 times to reach the business to be positive that this was definitely set. In the end I left a voicemail requesting a call back to confirm. Crickets.
The next day, I went to the shop at the appointed time, only to be greeted with a confused look, and was told that my voicemail was not received (Quote: I am not good at checking messages. My phone has been ringing all day, and I haven't been answering).
At this point, after having canceled my event, needless to say, I was not pleased. I was told that he would try to "fit me in" the next day, which I had rescheduled my event for. I was told that I would receive a phone call the next day by noon to confirm. Well, if he hadn't checked my message, suffice to say that he didn't have my phone number. I asked if this might be helpful. (!!). At this point, no lie, he wrote my name and number on a **box of parts** sitting on a desk.
Can anyone guess what happened next? I did not cancel my event, and went on as planned, unwilling to destroy another day waiting around for nothing, and sure enough, I never received a phone call. What a shocker!
Based on the reviews, I suppose he is a great installer if he ever gets around to you, which in my case, did not happen. Highly unprofessional, disorganized, and seemingly indifferent. I guess my dinky little job wasn't worth his time. ~katocal
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