Best financial institution in Sunrise, Florida (FL) 2024

Bizarre experience. I live in Japan. Opened premium AMEX credit card there for 500$ and they don’t have even English support, every time I call english support, non-english stuff is replying and tells me that english-speaking stuff will call back the same day or the next business day, and usually they call back in an hour or two, but once, so if you miss their call — good luck, need to call them again, speak to non-english stuff who will promise to call back. And there’s just one person who speaks english and who is helpful. Could you AMEX hire more people to answer urgent support service questions? Is it that difficult to provide reasonable support for clients who pay 500$/year? For urgent transaction-related problems or any problems, i don’t want to wait for a couple of hours or until the next business for somebody to call me back. On top of this, they screwed my last name which doesn’t fit their character limit on every possible document. Is it so difficult to fit any last name into the system in 21st century? The mobile application is just like it’s from stone age… It’s not modern credit organization in any sense, they don’t care about customer experience… ~Paul