I have been Grow Financial FCU’ client for almost 20 years. Although it is not the best bank, it’s just convenient for me. I have never wanted to write a review on a bank, but I guess I have to now because I have never been poorly treated by a rude teller at this location. I couldn’t see his name tag clearly but only saw the first letter of his name “J”. He was wearing glasses, black hair. The day we walked in for notarizing some paper, which had been done for a few times before. That guy was very loud ( I am not exaggerating), asking us what kind of document that needed to be notarized. We didn’t even walk close to the counter yet. In such a small space, did he realize he needed to maintain clients’ privacy? We explained to him we did the same paper before, but he still insisted asking what type of document with his loud voice. We showed him the document instead of telling him. Fortunately, another employee, Ami, came and told him that she would take care of us. While Ami was working on our paper, I noticed he talked to other customers very softly and politely. So, he could have talked softly. It depends on which customer he will be serving. We don’t want to treat people who serve us with terrible manners, but we also don’t like to be treated poorly!! This employee doesn’t learn how to serve all customers with the same manner. Maybe we were too polite or because of our race. He never knows his customers’ background. I could have looked down on him, but I chose not because I am different from him. I understand his behavior doesn’t represent his employer, however, he has already ruined the reputation of the company. Thus, when Ami asked us if we were interested in other business that Grow offered, we politely refused. I hope we no longer have to deal with this type of staff in this place. ~Camille
federal credit union
atm
credit union
loan agency
mortgage lender