Best bank in Decatur, Georgia (GA) 2024

Banking can be confusing BUT it shouldn't be difficult and cause worry. I am not a member of Platinum Federal Credit Union but I must pause to say, I wish I was! We needed a Co-Oo bank since our Credit Union is in a different state. Platinum Federal Credit Union stood in the gap and provided excellent service! Their employees did their due diligence in security checks (trust me you want a bank to do that) and provided us with rest assured peace that funds for the right amount would go into the correct account. Thank you Platinum, you have awesome tellers! ~TT

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As a previous employee of suntrust. I was very disappointed by how rude one of the bankers was at this location. There was only one banker available and she had an attitude, I politely asked if I could be assisted without an account before waiting in the seating area for a an unknown amount of time. I said excuse me; sorry to interrupt I just had a quick question. Miss Vivian Henderson responded “you need to sit down and wait your turn” with a crass tone..I was appalled she talked to me as if I was her child. Very unprofessional and it needs to be addressed that is no way to talk to anyone. I would never open and account here after how I was treated. ~Jewel

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Worse bank ever. They changed my paperless preferences and started charging a monthly fee without my consent. They then wouldn’t let me close the account saying I need to go in the branch even with Covid and monkey pox rampant. Lastly, I deposited cash and it wasn’t available until the next day, and the bankers are rude and slow. This bank is still in the dark ages. ~Reggie

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