Best supermarket in Flowery Branch, Georgia (GA) 2024

I’ve never seen a more inept and complicated process to pickup a sub in my life. What is the point of Online Order if you don’t have the sub prepared and ready to go by the pickup time? If you are not staffed or lack the organizational capabilities to facilitate online orders while simultaneously helping in store customers then stop offering that service. I made my order at 1045 for pickup at 1130. I finally got my sub at 1150. We also didn’t appreciate that the deli workers got upset that we were frustrated the subs were not ready and accused us of “making the mistake” by setting the pickup for the wrong store. I could understand giving me an attitude if I was mean or confrontational but all I did was explain I made an order for pickup and I don’t understand why it’s not available at my pickup time. For management I would suggest you train your employees to be less hostile when they make a mistake and also train them to multitask orders. If ten people are in line but you have two online orders that have specific pickup windows you shouldn’t prioritize ALL of the in store customers. It’s a bad experience for your online customers who are just as important. Thanks ~Alex

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