Best financial institution in Johns Creek, Georgia (GA) 2024

The worst experience both as Suntrust as well after their merger with Truist. 1. No respect for the time of account holders. We made a confirmed appointment at 2:30 PM via appoint center link. No person available until 3:30 PM! This same pattern happened three times during the months of May-June 2022 2.There were only one teller and two working branch persons during peak business hours. One branch person in closed doors is always on the phone not even caring for others waiting with confirmed appointments in the lobby area. 3. We had to constantly ask for someone to help with our confirmed appointment and get their attention waving our hands and constantly reminding the lone teller! The branch leader made a rude comment when she finally saw us that we had only to wait an hour after the confirmed appointment! Very poor customer service and no interest or care to serve the account holders. 5. The branch person commented that the merge was very poorly planned, no care for employees and they absolutely dislike the so called new Truist bank! 6. Truist Bank can and should learn about how caring customer service can be provided from Wells Fargo Bank located 1 mile from this branch. What is the purpose and mission of your bank? Needs re-examiming! 7. This attitude and approach is completely un-American! 8. We closed all our accounts and we will not do business with Truist ever in the future! ~Krishna

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