Best tool store in Johns Creek, Georgia (GA) 2024

I called for a specific item, was quoted a price and asked to hold the item for the next morning since I couldn’t make it before closing. The employee said they has an abundance and I didn’t need to pay for the item as it would not be sold out. I arrived at the store the following morning (less than 12 hours later). The manager would not honor the price quoted by her employee, nor would she honor the price on the Ace Hardware.com website. She said she implemented a price change at closing the prior day and it was inflation and I needed to deal with it. A $30.00 increase on a $139.00 item in less than 12 hours. Very very poor customer service and management. It’s hard to support small business when you encounter situations such as this. So the stores response one month later is that I am lying about the pricing and situation. Pretty fascinating way of telling me I’m am lying about the pricing. What would be the motivation? I spent my early career in this industry and find this incredibly sad. Another huge reason to not patronize this establishment. ~kelly

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