Best home theater store in Smyrna, Georgia (GA) 2024

I wasn’t going to write a review. However the fake reviews & dishonesty landed me here. This is the second time this has happened & customers need to be aware of the poor customer service of Best Buy. I visited this store to purchase this particular clear case that advertised at $14.99. The picture below advises the case was $25 & is now on sale for $14.99. I proceeded to check out & advise the store clerk, he states “yeah it’s in the wrong section. Customers put things in the wrong section all the time.” I go take the picture to advise the clerk the sales tag states it’s $14.99. He then pulls up the site & attempts to show me a different case & price. He goes gets a goofy looking guy, I guess the manager to honor the price. The “manager” does not apologize for the mix up but says “ yeah we we not suppose to do this but I’ll do you a favor”. Very unacceptable. Needless to say I declined the “favor” & left the store. Poor customer service at its finest. Take accountability for your stores mistake & apologize to the customer for the mix up. Never make the customer feel like you’re doing them a favor or it’s a problem due to your price mix up. I will NEVER give my money to Best Buy. They will soon end up like circuit city & the rest of their competitors who are no longer in business. ~Chris

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