Best lighting store in Bourbonnais, Illinois (IL) 2024

My experience with the staff member Jada was exceptional & extraordinary before entering the store until the time I exited. Jada was professional over the phone providing detail info of my specific battery purchase, when I arrive she greeted me with such enthusiasm that I could see a smile through the mask, showed me the selections we discussed, educated me on the battery type & didn’t stop there… she carried the item to the register explained/ensured I had warranty information; then again with great energy shared/offered me the AA/AAA battery promotion they were having which benefited me at the time (meaning I needed them & at the time I wasn’t thinking about my need for them). I would recommend this store: Clean & if all the staff are as Jada demonstrated: Helpful, Professional, Energetic & Considerate of possible needs, this is where I will/would go first for my battery & bulb needs going forward. And have already shared/recommended this store to 3 family members that were unaware of this location. Great Job Jada, Thank You For An Extraordinary Experience! (It’s missed so often in customer interactions these days)… To those reading I apologize for the long post, but she, Jada & this store EARNED the recognition given in this post. Store/Area management please reward her through your company’s recognition program, she won you a customer & future referral business for sure! TY for your time in reading this post. ~Clear

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Horrible customer service! I brought back a Milton V Coupler piece with the receipt. The manager said they wanted the torn open backage as well so that they could put it back on the shelf? I did not have the package that obviously would not serve any perpose whatsoever after being ripped open to try the piece on my air compressor hose. The manager made no sense and obviously had an ego problem. Don't shop at this location. ~J.J.P.

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