Best bank in Darien, Illinois (IL) 2024

Horrible customer service, had to go to a bank to help open a bank account for my mom, 1st chase bank had too many people and since it was 4:15pm they told me they have to open 2 accounts for people already waiting so didn't have time to open a 3rd account. Went to this location, absolutely empty, got there at 4:25 and they told me it takes 35 - 40 minutes to open an account so they couldn't do it because it would be after 5pm and they're already closed after that. Absolutely ridiculous, customer comes in and you cant try to open it in 35 minutes so you have to open it in 40 minutes and since its 5 minutes after you are finished its too much work for you where as the other chase bank by this time frame is staying behind until 5:20 or 5:30 just to please the customers and open an account. This location is a joke, I work from 8 to 6 and cant make it in time, my mom works all weekends so it doesn't work out and she has no one else to rely on, and the staff here cant even take 5 minutes extra or even try to finish opening my account in 35 minutes, I had my bank account opened at another location and it took 20 minutes... simply lazy workers who don't wanna work and don't care about anyone other than themselves. ~Ceejay

I have a business checking and savings account with them for at least 10 years. I went to deposit change into the change machine (only 2nd time I ever have since banking here) when I went to redeem my cash I was told that I am not a customer that gets it free since I only have a business account not a personal account. She waived the fee, however this is the most ridiculous statement made to me. I am calling corporate headquarters to report that is is absolutely obsurd and if it’s even true. ~Nest