Best bank in Elmhurst, Illinois (IL) 2024

The BEST customer service of any Chase branch I have visited. Parking lot is awful but so is just about every single location Chase has so par for the course. Always are willing to have someone stop what they're doing and help with my problems - in the rare instance that they can't help me right then and there they offer to set an appointment for a time that works on my schedule. Pretty much won't go into any other branch but this one from other experiences I've had. ~Zak

I don’t use the teller service much since 90% of my transactions are through the atm. The 2 times i did use a teller they had difficulty taking a block off the temporary atm card i was using since my replacement debit card was taking 3 weeks just to get in the mail and my temporary card became deactivated since they activated the other one. I could not use it at the atm for cash nor for purchases. The 2nd time they couldn't track down a copy of a check i made through the atm for deposit only 2 months prior. Waited close to 20 minutes and then just told them i had to go. Only reason i gave 2 stars instead of 1 is cuz the staff is real friendly so that buys some points. Opening at 10 am not very flexible for my schedule. ~Bob

Ive lived in the Addison/Elmhurst area all my life. Good number of those years ive had an account with this bank. Never had a problem til Wintrust took over. Multiple declines on my account due to their "so called" security, when it wasnt necessary. Had to verify my personal info 3 times over a 4 month period due to changes in their systems. And most recently, unfortunate 2020 issues due to Covid, losing my job, unemployment,etc. Was forced to withdrawl a large sum of cash to ensure i stay in current in my rent and housing. But due to an expiration of an ID, " could not renew due to shut downs of state facilities related to covid", the bank declined and would not allow withdrawl of my money from my account. Causing me further grief and hardship in an already dire circumstance. Thanks for all the help, i will be closing this account when it is feasible to do so. Look elsewhere and do not trust your money with this establishment. ~Paul