On January 6, 2019, I went in to T-mobile in Libertyville, I had good service with Ruben. I purchased a prepaid phone for my elderly mother it wasn't available at the store and they had to get the phone from another store. I had to return to the store but Ruben had left for the day and I let another sale associate assist me. Needless to say that was a mistake, she kept saying something was wrong with their system. She said their system did not recognize my first credit card so I gave her another credit card. She then said something was wrong with their system and asked for me to come back the next day. I went back the following day and PAID CASH and spoke to Ruben who was extremely helpful. I checked both credit cards that were used and had over $900 of charges from T-Mobile. To make a long story short, Ruben referred me to the T-Mobile District Manager who never contacted me. On March 21, 2019, I contacted the T-Mobile District Manager by email and he was apologetic and informed me that he was going to expedite my refund. I was able to cancel the charges on 1 of my credit cards. On April 2, 2019, I sent the District Manager an email asking for the status and he told me that he was waiting on a follow up email and that he had just sent an email to check the status. I never heard from the District Manager so I sent him another email on April 12, 2019 and he HAS NOT RESPONDED to my email. I caution you that when you use your credit card in this store and the sales rep tell you the card did not take, please do not let them continue to run your credit card. As a retired Military Veteran, I went to T-mobile because of their military discounts, but needless to say I wish I would have stayed with my previous provider. It's been almost 4 months and my $352.90 has not been refunded. ~Theodore
cell phone store