cell phone store
Closed Now
T-Mobile in Libertyville (141 W Buckley Rd, IL 60048)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Libertyville (Illinois state) on the street of 141 W Buckley Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1224-424-4118. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-libertyville-il-60048-874d?utm_source=google&utm_medium=lastmile&utm_campaign=874D. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 42.305456, -87.958034. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Kevin
Isaac was very patient and helpful. I could tell the employees really wanted to help me. Store is clean and organized too.
09.2021Terry
When took store the purchase a new note 10 plus and Fred in the store told me that he was not going to stay late to transfer my old phone to my new phone. It was only 7:20 pm and I know that the process only takes 15 to 20 minutes. So Fred had plenty of time to do his job before the store closed at 8:00 pm.
09.2020Malki
Management here is a complete embarrassment to the establishment. I’ve been with T-Mobile for 12 years. I have been to many T-Mobile’s. My first and last time coming to this location. The manager is rolling around in an office chair that looks like it’s going to crumble. He can’t even make the effort to get up and address customers. He moans so loud each time he makes a movement. I felt as uncomfortable as the young rep Gilberto did. I had my two kids with my and did not want them anywhere near the moaning man in the chair.
09.2020Theodore
On January 6, 2019, I went in to T-mobile in Libertyville, I had good service with Ruben. I purchased a prepaid phone for my elderly mother it wasn't available at the store and they had to get the phone from another store. I had to return to the store but Ruben had left for the day and I let another sale associate assist me. Needless to say that was a mistake, she kept saying something was wrong with their system. She said their system did not recognize my first credit card so I gave her another credit card. She then said something was wrong with their system and asked for me to come back the next day. I went back the following day and PAID CASH and spoke to Ruben who was extremely helpful. I checked both credit cards that were used and had over $900 of charges from T-Mobile. To make a long story short, Ruben referred me to the T-Mobile District Manager who never contacted me. On March 21, 2019, I contacted the T-Mobile District Manager by email and he was apologetic and informed me that he was going to expedite my refund. I was able to cancel the charges on 1 of my credit cards. On April 2, 2019, I sent the District Manager an email asking for the status and he told me that he was waiting on a follow up email and that he had just sent an email to check the status. I never heard from the District Manager so I sent him another email on April 12, 2019 and he HAS NOT RESPONDED to my email. I caution you that when you use your credit card in this store and the sales rep tell you the card did not take, please do not let them continue to run your credit card. As a retired Military Veteran, I went to T-mobile because of their military discounts, but needless to say I wish I would have stayed with my previous provider. It's been almost 4 months and my $352.90 has not been refunded.
09.2019Frances
Brian and Nick were very attentive and helpful in answering our questions. We also did not have to wait at all. We expect a smooth transition from our old carrier. Thanks!
09.2018Brea
I switched companies from one that was giving me trouble to T-Mobile. The store manager helped me fast with great service. It was fast and easy and I regret not switching sooner.
09.2018Ernesto
Excellent customer service, no wait time. They were very helpful helping me pick a new phone, setting it up, and answering my questions.
09.2018Handi-
Brian went above and beyond to help me make the switch from Verizon. Very pleased.
09.2018Vanessa
Love the store good location and the staff are very friendly and helpful definitely will be back .
09.2018Zhenya
Nice low key location, had zero wait time, the retail store manager, Brian, was extremely helpful and knowledgeable.
09.2017