Best bank in Lombard, Illinois (IL) 2024

First time opening an account and it was such a breeze. I mean yeah you need an appointment and certain documents which made me come back thrice but JESSICA WAS WONDERFUL. She helped out with everything. She's professional, helpful, kind and a very easy person to talk to. Got my account opened in less than 30 minutes. Go to her for all your banking needs. Oh the greeting lady is also very nice and polite, offered me lollypops 😅. Overall very satisfied with this branch. ~Adnan

I wish there was a zero rating! Worst customer service I have ever experienced , I went in there upset because I had been on the phone for an hour and no one answered the customer care line. When I called this branch they told me I had to come in in person to identify myself because they don’t identify customers over the phone. I will admit I was a little upset when I got there because of all the trouble I had to go through but instead of the lady deescalating the situation she was very rude! I told her I’d like to speak to the manager and she said she was the manager!! After a heated backwards and forth I told her I would like to close my account she said “go ahead and close it , I don’t care I am quitting I have already put my 2 weeks notice!” . Who talks to a customer like this! Anyway since Huntington took over I have been very unhappy with the services so I will gladly take my business elsewhere! ~Audrey

Such a shame when you go to this branch for help when someone writes you a bad check & they make you feel like you were the thief. The branch mgr says to me "why did you deposit the check when you were told it was a bad check" Seriously? Yes I was told the day after I received the check it was bad & I had already done a mobile deposit. Long time customer, never bounced a check in my life. : ( ~Jan